AI receptionist questions

Everything you need to know before your first call

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Product

What is AutomateX?

AutomateX is a 24/7 AI phone receptionist that answers incoming calls, talks naturally with customers, captures requests, books services, and connects the results to your business systems.

How does the AI receptionist work?

It follows the business knowledge and call rules you approve. During a call it asks the right questions, structures the answers, completes allowed actions, and transfers to a person when needed.

How is this different from voicemail or a chatbot?

Voicemail only records a message, and chatbots wait for typed input.

AutomateX answers the phone in real time, asks follow-up questions, completes approved tasks, and transfers the live call when a person is needed.

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Calls & customization

Can it be customized for my industry?

Yes. We tailor the conversation for restaurants, clinics, hotels, rental companies, retailers, travel agencies, schools, and other service businesses.

Can we use our existing phone number?

Your deployment can be designed around your existing phone setup, forwarding rules, locations, and operator handoff process.

Can we control when calls transfer to a person?

Yes. You define exactly which topics, customer requests, or risk conditions trigger an immediate human handoff.

Can we update its answers and behavior later?

Yes. Your team can update services, hours, FAQs, call flows, languages, and escalation rules as the business changes.

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Pricing & setup

How much does it cost?

Pricing is tailored to call volume, locations, languages, workflow complexity, and integrations. Request a demo for a clear quote.

Can we start with a pilot?

Yes. Start with one phone line or one call flow, measure the value, and expand when you are ready.

How long does setup take?

Setup depends on your call flow and integrations. We map the workflow, configure the receptionist, test realistic calls, and launch after your approval.

Can it support multiple locations and languages?

Yes. We can configure different branches, phone lines, languages, opening hours, and routing rules.

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Operations & support

Can we review every conversation?

Yes. The dashboard can include call recordings, transcripts, summaries, captured fields, outcomes, and transfer details.

Can I see a demo for my industry?

Yes. Tell us your industry and most common calls, and we will demonstrate a realistic conversation and workflow.

Still have questions?
Contact support
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